#46 Recruiting the Chick-fil-A Way - with Kenny Hanna

Have you ever wondered how Chick-fil-A always manages to have the best customer service, the fastest drive-thru, and the smoothest running systems? In this episode Josh and Chad interview Kenny Hanna; a Chick-fil-A Operator with 20 years of experience working his way up through the ranks to become one of the few people to attain the position of CFA Operator. (Fun face: It’s easier to get into the CIA than to operate for the CFA.)

So if your business is heavily recruitment-focused, has a high turnover of people, or if you value culture and team member retention, this episode will be particularly helpful!

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