Have you ever wondered how Chick-fil-A always manages to have the best customer service, the fastest drive-thru, and the smoothest running systems? In this episode Josh and Chad interview Kenny Hanna; a Chick-fil-A Operator with 20 years of experience working his way up through the ranks to become one of the few people to attain the position of CFA Operator. (Fun face: It’s easier to get into the CIA than to operate for the CFA.)
So if your business is heavily recruitment-focused, has a high turnover of people, or if you value culture and team member retention, this episode will be particularly helpful!
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Find out more about Chick-fil-A at https://www.chick-fil-a.com/.
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